These General Terms and Conditions (GTC) apply to the use of the software-as-a-service solution for scheduling and time tracking provided by Peppergrid (hereinafter "Provider") under the vigotime brand (hereinafter "Service").
The Service includes the web application, the mobile app, and the associated API. The Service is directed exclusively at business customers (B2B).
Deviating, conflicting, or supplementary terms and conditions of the customer shall not become part of the contract unless the Provider expressly agrees to their validity in writing.
The contract is formed upon the customer's registration on the vigotime platform and acceptance of these GTC. Upon registration, an organization (tenant) is created.
The customer confirms that they are authorized to act on behalf of the organization and to enter into contracts. The information provided during registration must be truthful and complete.
The Provider makes the following services available to the customer as a cloud service:
The Provider strives for a service availability of 99.5% on an annual average. Planned maintenance work will be announced with reasonable notice and will, where possible, take place outside regular business hours.
The Provider reserves the right to further develop and improve the scope of the Service. Significant functional restrictions will be communicated to the customer in a timely manner.
The currently applicable prices can be found in the price list on the website (vigotime.com/pricing). All prices are exclusive of applicable value-added tax.
Billing is per active employee and can be monthly or annually in advance. The number of active employees is determined automatically.
Payment processing is handled by the payment service provider Stripe. The customer authorizes Stripe to collect the agreed amounts according to the chosen billing cycle. In case of payment default, the Provider reserves the right to restrict access to the Service after prior notice.
Price changes will be communicated to the customer in writing (by email) at least 30 days before they take effect. In this case, the customer has a special right of termination effective at the time the price change takes effect.
The contract is concluded for an indefinite period and may be terminated by either party with 30 days' notice at the end of the respective billing period.
The right to extraordinary termination for good cause remains unaffected. Good cause exists in particular when:
After contract termination, the customer has 30 days to export their data. Thereafter, all organization data will be deleted in accordance with the privacy policy.
The Provider grants the customer a non-exclusive, non-transferable right to use the Service for the duration of the contract.
The customer agrees to:
The Provider processes personal data in accordance with the General Data Protection Regulation (GDPR). For details, please refer to our privacy policy at vigotime.com/privacy-policy.
Where the Provider processes personal data on behalf of the customer, the parties shall conclude a data processing agreement pursuant to Art. 28 GDPR. The customer remains the data controller for employee data entered into the Service.
Data is stored on servers within the European Union (Google Cloud, region europe-west1).
The Provider shall be liable without limitation for damages resulting from injury to life, body, or health, as well as for intentional misconduct and gross negligence.
In cases of slight negligence, the Provider shall only be liable for breach of material contractual obligations (cardinal obligations). In such cases, liability is limited to the foreseeable, contract-typical damage.
Liability for data loss is limited to the typical recovery costs that would have been incurred if backup copies had been made regularly and appropriately.
The above limitations of liability also apply in favor of the Provider's legal representatives, employees, and vicarious agents.
The Provider warrants that the Service substantially conforms to the service description. Immaterial deviations do not constitute a defect.
The customer shall report disruptions and defects immediately through the agreed communication channels (email: ). The Provider will endeavor to resolve reported disruptions promptly.
The Provider provides support via email during regular business hours (Mon–Fri, 9:00 AM – 5:00 PM CET, excluding public holidays).
The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
The place of jurisdiction for all disputes arising from or in connection with this contract shall be the registered office of the Provider, to the extent permitted by law.
Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected. In place of the invalid provision, a provision that comes closest to the economic purpose of the invalid provision shall apply.
Amendments and supplements to these GTC require written form. The Provider may amend these GTC with 30 days' notice. The customer will be informed of changes by email. If the customer does not object within 30 days of receiving the amendment notice, the amended GTC shall be deemed accepted.
Last updated: March 2026
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