Duty rostering software for financial service centers
vigotime plans staffing for bank and insurance service centers: service-hour coverage, skill-based staffing (e.g. claims, mortgages, card services), edge hours and Saturday duty – automatically checked against German working-time law and fairly distributed, from €4–6 per employee per month, €0 setup.
vigotime in financial service centers
the facts
€4–6/employee/month
€0
Working-time law, break and rest rules
Service hours 7am–8pm, Saturdays, skill staffing
Typical service-center challenges
and how vigotime solves them
Keeping availability targets throughout the day
vigotime staffs along per-interval coverage rules and flags underruns before they happen.
Staffing skills like claims, securities or card services correctly
Shifts are linked to qualifications; only staff with the required skill are scheduled.
Distributing edge hours and Saturdays fairly
The point system distributes unpopular slots transparently – nobody is stuck with the edges permanently.
Reconciling part-time quotas with preferred hours
Working-time models and per-person availability flow into planning automatically; wishes are weighed via priorities.
vigotime vs. Excel & legacy WFM systems
| vigotime | Excel / legacy WFM | |
|---|---|---|
| Rollout | €0, productive in days | Months-long projects, high setup cost |
| Plan creation | Automatic via optimization solver | Manual or rigid templates |
| Working-time check | Automatic on every change | After the fact or not at all |
| Fairness | Point system, transparent to the team | Not modeled |
| Cost | From €4/employee/month | Annual license and maintenance fees |
Fair edge hours instead of silent rotation
Service centers live on availability – and the unpopular slots are often carried by the same people. vigotime makes the distribution measurable and balances it through the point system: edge shifts and Saturdays pay into a personal account, and the point balance decides when wishes compete. Coverage stays met without fairness tipping over.
Can you beat the schedule?
Staff a mini week with early, late and night shifts — then see what automated planning changes.
Early
Late
Night
Mon
E + L + N
Tue
E + L + N
Wed
E + L + N
Thu
E + L + N
Fri
E + L + N
Frequently asked questions from service centers
Yes. Coverage rules can be defined per weekday and time window (e.g. Monday 8–10am: 12 agents with the card-services skill); the solver plans against them and flags underruns.
Yes. Qualifications are maintained per person and linked to shift types – only staff with the skill are scheduled.
Statutory break rules are part of the automatic check; the solver prevents violations at planning time.
Yes, via app or browser – including priorities. Planning weighs wishes fairly through the point system.
Hosting is GDPR compliant in European data centers; plan changes are documented traceably.